IT Takes the Wheel with Remote Device Management

When managing your fleet of scanning devices becomes overwhelming, it’s time to consider remote device management (RDM). For IT administrators, the ability to manage all bar code scanning devices from a single, remote location can be a life saver. For your business, it’s a productivity and profitability enhancer.

Let’s face it; scanner management can be a costly and time-consuming process. How many times are you contacted by remote users who are traveling or are located at remote facilities to troubleshoot issues for their handheld or truck-mounted device? How about the handling of software updates or keeping track of the devices in each location?

Studies show that more than 40% of devices returned for repair resulted in “no trouble found.” Many times, it is simply “operator error.” The cost of taking a unit out of service for repair can be great, especially if there is no backup unit available. Being able to troubleshoot and resolve an issue promptly, especially if the unit is off-site, can save time and money.

With remote device management, IT administrators can perform essential device management functions all from a central location:

  • asset tracking
  • software distribution
  • configuration management
  • diagnostic monitoring
  • performance measurement

And being able to is priceless. RDM allows you to view information such as serial number, model easily obtain the details of any RDM device number, firmware version, and online status quickly and accurately. You no longer have to rely on remote locations to provide the information to you (which is another process in itself).

With RDM, you’re able to distribute software and manage configuration settings for hundreds (and even thousands) of scanning devices at the same time. With some RDM solutions, visual scanner device hierarchies with distinct parent-child relationships can be defined and grouping rules can be used to apply software updates or configuration changes at the most granular level. The good news is that all functions can be driven in attended or unattended mode without impacting line of business applications, and can also be scheduled to occur during off-peak hours.

Remote Device Management

Being able to troubleshoot and resolve an issue promptly, especially if the unit is off-site, can save time and money.

A growing fleet can be easily integrated. New scanners can be deployed and existing scanners can be rapidly redeployed through simple auto-detect processes, including support for quarantining and provisioning the scanners to match appropriate settings for specific locations.

Advantages of implementing RDM for your fleet:

  • Ease of Use
  • Lowers Total Cost of Ownership
  • Reduced Deployment Costs
  • Reduced Resolution Time
  • Efficient Asset Tracking

Of course, implementing RDM for your business is no small task. Luckily, L-Tron offers the expertise you need to select the right solution and get you headed in the right direction. Contact us today for more information.